Accessibility Statement

We are committed to providing a website that is accessible to as many users as possible.

Here we have given our accessibility advice and our accessibility statement.

We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the web site using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)
  • We have also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability. This includes how to:
  • make your mouse easier to use
  • use your keyboard instead of a mouse
  • talk to your device
  • make your device talk to you
  • make text larger
  • change your colours
  • magnify the screen

Relay UK - If you can’t hear or speak on the phone, you can type what you want to say: Simply call 18001 followed by the number you want to call. 
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

BSL - You can contact our Deaf British Sign Language (BSL) Adviser via a WhatsApp video call on 07942 348149 Monday to Thursday, 8am-4pm. You can also send a text message to 07942 348149 or send an email to bsl@whcab.org.uk.

Our BSL Adviser will contact you as soon as possible.

We aim to deal with your issue when speaking with you for the first time, but some queries will require more in-depth advice. If this is the case we can book you in with one of our specialist advisers.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we can improve the site please contact us at comms@citizensadviceeastherts.org.uk