What will you do?
- complete an introduction to Citizens Advice and training for your role
- work with Citizens Advice advisers to help clients with specific tasks
- write a summary of the clients’ problems and what action you’ve taken
Some examples of what you could do:
- complete an online or paper form with a client to help them claim a benefit
- discuss income and spending with a client and together draw up a personal budget and produce a financial statement
- conduct a benefit check for a client
- call a utility company with, or on behalf, of a client, to find out how much money they owe
What’s in it for you?
- make a real difference to people’s lives
- learn about several key issues such as benefits and debt
- build on valuable skills such as communication and listening
- increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
And we’ll reimburse expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good listening skills
- have excellent verbal and written communication skills
- be able to understand information and explain it to others
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.
We can be flexible so come and talk to us.
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.