Advice Assistant

What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • work with Citizens Advice advisers to help clients with specific tasks
  • write a summary of the clients’ problems and what action you’ve taken

Some examples of what you could do:

  • complete an online or paper form with a client to help them claim a benefit
  • discuss income and spending with a client and together draw up a personal budget and produce a financial statement
  • conduct a benefit check for a client
  • call a utility company with, or on behalf, of a client, to find out how much money they owe

What’s in it for you?

    • make a real difference to people’s lives
    • learn about several key issues such as benefits and debt
    • build on valuable skills such as communication and listening
    • increase your employability
    • work with a range of different people, independently and in a team.
    • have a positive impact in your community.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for 6  hours per week, which can be over one day or spread over two days, for at least 6 months.

We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

Contact details

Visit our website:

Email our trainer:

Call Karen for an informal chat:  01920 505510