Volunteer – Community Engagement Assistant

Hours: 6 hours per week but flexible
Location: Bishop’s Stortford or Hertford but very flexible (note currently working from home)
Report to: Head of Communications, Fundraising & Research

Context of role

Citizens Advice East Herts covers a wide geographical area and sees a large number of clients (over 6,5000 last year). Its workforce is mainly volunteer staff but it also employs some paid part time staff. We have also a significant number of partners, funders and supporters. 

We have an active Research and Campaigns (R&C) team and want to tell more local residents and stakeholders about our work. We also want to grow our social media presence so we can reach more potential clients and supporters. 

Role purpose

This role will support the Head of Fundraising, Communications & Research in promoting our work to clients, local residents, funders and stakeholders.

Role Description

Duties and responsibilities include:

  • Communicate R&C activities and news stories internally to staff, volunteers and trustees.
  • Publicise and promote our work externally to partners, funders, supporters and local residents using our website, social media and by attending local events.
  • Develop and enhance links with local media and help grow our social media channels.
  • Keep the website up to date (training provided).

Personal skills and Qualities

  • Understanding of, and commitment to, the aims and principles of Citizens Advice and its equality and diversity policies.
  • Excellent verbal and written communication skills.
  • Experience of previous media, communication or publicity work desirable.
  • Good IT skills, with experience of using social media desirable.
  • Ability to be self-motivated but also to work as part of a team.
  • Friendly and approachable.
  • Able to communicate with people at all levels.
  • Ability to manage time effectively.