Below are some examples of how much it costs to run our service:


In total, our volunteers donate around 21,000 hours of their free time each year!  They ask for nothing in return.  We think the least we can do is give them a cup of tea and a biscuit while they are working.  It costs on average £3 a day to provide tea, coffee and biscuits at each of our locations.


The cost of providing advice varies depending on whether it is given face-to-face, on the telephone or by email, but on average this equates to £87 per volunteer adviser per week.  However, for every £1 invested in us, we generate £22.22 in financial outcomes following advice, be that through debts being written off, benefits being taken up or compensation achieved for consumer problems.  This means, if you could invest £87 in us, we can return approximately  £1,933 back to our clients!


The average cost of running all our offices is £1,100 per day.


We have a well-developed training system in place for our volunteers.  It costs on average £1,600 and takes about a year for our volunteer advisers to become fully trained and qualified, but they then stay with us for an average of 9.5 years!

And finally ….


On average we need £225,000 per year to fund the whole of our core service.

Thank you for your support