What your donation means to us
Below are some examples of how much it costs to run our service:
In total, our volunteers donate around 21,000 hours of their free time each year! They ask for nothing in return. We think the least we can do is give them a cup of tea and a biscuit while they are working. It costs on average £3 a day to provide tea, coffee and biscuits at each of our locations.
The cost of providing advice varies depending on whether it is given face-to-face, on the telephone or by email, but on average this equates to £22 each time we have contact with a client. However, for every £1 invested in us, we generate £22.22 in financial outcomes following advice, be that through debts being written off, benefits being taken up or compensation achieved for consumer problems. This means, if you could invest £22 in us, we can return £488.84 back to our clients!
The average cost of running all our offices is £1,100 per day.
We have a well-developed training system in place for our volunteers. It costs on average £1,600 and takes about a year for our volunteer advisers to become fully trained and qualified, but they then stay with us for an average of 9.5 years!
And finally ….
On average we need £225,000 per year to fund the whole of our core service.