Due to government guidelines on keeping our clients, staff and volunteers safe from Covid-19 our offices are closed to drop in appointments.  We continue to provide advice and support via webchat, email and phone and can arrange face to face appointments where needed. For details on how to contact us please visit our ‘Get Advice’ page‘.

If you, or someone you know, need face to face advice we can provide this in a number of ways. We offer advice via video appointments and also a limited number of face to face appointments at a convenient location, which are reserved for those who we are unable to progress matters in any other way.

One of our advisers will talk through the options. Just give us a call or email us.

Our locations

Our main offices are in Bishop’s Stortford and Hertford, and we have outreach locations in Buntingford, Ware and Sawbridgeworth.

Please note our offices are currently closed due to Coronavirus but you can call us or get help online.

Bishop's Stortford

Mon-Thu 10am-2pm

74 South Street
CM23 3AZ


Mon 10am - 4pm
Tue 10am - 1pm
Wed 10am- 1pm

The Manor House
21 High Street


Mon, Wed, Thu, 10am-2pm

Wallfields Pegs Lane
SG13 8EQ


First Monday of the month 10am - 12pm

The Council Offices
Sayesbury Manor
Bell Street
CM21 9AN


Tue 10am-1pm

20 Tudor Square
West Street
SG12 9XF

Call Us

Our Adviceline 0800 144 8848 is
open Monday to Friday 10am-4pm
Or you can call our Message any time 01920 459944

Online Help

Use our self-help library of information, or get in touch via the contact form