Citizens Advice East Herts have a great team of volunteers who give their time, skills and experience to help with everything we do – they are the life force of our organisation and we couldn’t do it without them!
We welcome people from all walks of life, like the people who use our services. We value diversity, promote equality and inclusivity. We want to help all our volunteers develop and progress towards their goals, whatever these are.
As a volunteer, you can:

  • Make a real difference to people’s lives
  • Get to know your community
  • Meet new people and make friends
  • Be part of an enthusiastic team
  • Improve your prospects and skills

Why volunteer with us?

What we offer:

  • Full training for each role
  • The chance to meet new people, make new friends and be part of a team
  • An opportunity to build skills and confidence
  • References and the chance to enhance your CV
  • Reasonable travel expenses so you’re not out of pocket for volunteering with us


You will be fully supported in everything you do by the training team, the supervision team, the management team as well as all of the other volunteers and staff.

What do I need to become a volunteer?

You don’t need specific qualifications or experience to be a part of our volunteer team as we provide you with all the training, supervision and support you will need.

You do need to……

  • be open-minded and non-judgemental
  • be able to work in a team
  • be confident using information technology
  • learn new skills and commit to completing the foundation training course
  • commit to volunteering regularly


We are looking for people who can commit to our values and principles, and we give full training for all of our volunteering roles.

How much time will I need to give?

  • We ask our volunteers in any role to commit to a minimum of 6 hours a week with us – this can be one full day or split over two half days.Training an adviser takes a minimum of one year, therefore if this is the role you are interested in, you will need to be able to commit to volunteering with us for at least 18 months.For other roles, we generally ask our volunteers to commit to volunteering with us for at least 6 months, however, this is negotiable for some roles. For example, we generally offer student placements on research or communications over the summer months.

What roles are available?

At Citizens Advice East Herts we have a number of different volunteering roles including:
Administration Assistant

Advice Assistant


Financial Capability Worker

Telephone and Webchat Assessor

Communications Assistant

Fundraising Assistant

Research and Campaigns Assistant

Community Outreach Assistant

What happens after I apply?

A member of our training team will contact you.  You will usually be invited to our offices for an informal chat (please note that whilst our offices are closed, this will be via Zoom) to find out a bit more about you, give you more information about what volunteering with Citizens Advice East Herts involves and discuss the volunteer roles available and which role(s) may be of interest to you.

If after meeting you, we feel you are a good fit for volunteering with Citizens Advice East Herts and you want to go ahead, we will apply for references.  When satisfactory responses are received, we will contact you to arrange an induction where we will arrange with you, your hours, days and times of volunteering, fill out the necessary paperwork with you and discuss the training plan for your role.

When to join us?

We accept applications from potential volunteers at any time of year and offer a flexible foundation training programme.

How to apply?


Phone: 01920 459946 for an informal chat.

Fill in our online application form or download it and return it to: