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Advice by Email

First, please check out for an answer to your query. It has a large amount of well explained information.
If you live or work in East Herts, please complete the form below; if not, click here to find your nearest bureau. Note: fields marked * are required.
Please read the notes at the bottom of this page about email privacy.

Contact Details

* First Name: 
* Surname: 
Address line 1: 
Address line 2: 
* Postcode: in East Herts
* Email address: 
* Confirm email: 

Personal Details

Gender: Male Female
* Date of Birth: dd/mm/yyyy

Enquiry Details

* Brief summary of events: (1500 characters max)
Other party: (if relevant, the name of who you are in dispute with)
* Data Protection: (Citizens Advice East Herts may store my enquiry in a secure & confidential computer system)

Email Privacy: Citizens Advice East Herts is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes personal information. Citizens Advice East Herts will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent, or sold to anyone. Citizens Advice East Herts will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice East Herts.

Internet email is a way of making general enquiries, but it is not a secure way to send personal information. Citizens Advice East Herts makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, Citizens Advice East Herts cannot ensure or guarantee the security of information when it is being transmitted.

Citizens Advice East Herts will only return information to the email address of the sender. If an email from Citizens Advice East Herts contains sensitive personal data about you, we will only send it with your consent and will protect it by encrypting it. It is the sole responsibility of the client to secure the privacy of this correspondence.

If you are concerned about confidentiality then please contact us by phone, or in person.

When we record and use your personal information we:
* only access it when we have a good reason
* only share what is necessary and relevant
* don’t sell it to commercial organisations
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.

Privacy policy