Email Privacy: Citizens Advice East Herts is covered by the Data Protection Act and is a member
of Citizens Advice which electronically processes personal
information. Citizens Advice East Herts will treat your personal information as
confidential. Your personal details will not be given to anyone else
without your prior consent, or sold to anyone. Citizens Advice East Herts will
keep your email electronically for reference and audit purposes.
Your email may be used for anonymous statistical reports to funders
with the aim of improving the service provided to all clients by
Citizens Advice East Herts.
Internet email is a way of making general enquiries, but it is not a
secure way to send personal information. Citizens Advice East Herts makes every
effort to ensure the security and integrity of emails on our
systems. Unfortunately, no data transmission over the internet can
be guaranteed to be 100% secure. As a result, while we strive to
protect your personal information after we've received it, Citizens Advice East Herts cannot ensure or guarantee the security of information when
it is being transmitted.
Citizens Advice East Herts will only return information to the email address of the
sender. If an email from Citizens Advice East Herts contains sensitive
personal data about you, we will only send it with your
consent and will protect it by encrypting it. It is the sole
responsibility of the client to secure the privacy of this
If you are concerned about confidentiality then please contact us by
phone, or in person.
When we record and use your personal information we:
* only access it when we have a good reason
* only share what is necessary and relevant
* don’t sell it to commercial organisations
We need to record information about you to help with your enquiry. We have
a legitimate interest to do this. Please let us know if you’d like more
information about how we’ll use your data.